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Care, Shipping and Return Policy

CARE AND MAINTENANCE

 

All the Pattamadai mat products are made with korai grass as the main component, which is a natural, eco-friendly material.

These are the do’s and don’ts while cleaning the product, that’ll ensure long life of the product:

 

  1. Clean with a damp cloth and dry.

  2. Vacuum the dust (in case of blinds or wall hangings)

  3. Do not use soap or any other harsh substance to clean.

  4. Do not dry it under direct sunlight.

 

 

SHIPPING AND DELIVERY

 

All the Pattamadai mats handicraft items sold on poornimaiyer.com will be dispatched with in 5-7 business days after receiving the payment, if in stock. The delivery will take up to 7- 15 days, exclusive to all the restrictions and the lockdowns currently imposed in the regions. If there is a delay, you shall be notified. We deliver Pan- India. There is no International shipping

 

 

 

SHIPPING CHARGES

 

A minimal shipping charge is charged on all the orders based on the weight. The total purchase order that exceeds Rs. 3000 will be given free delivery, pan India.

 

 

DAMAGES, DEFECTS AND RETURNS

 

All products sold on poornimaiyer.com go through internal quality checks. The handmade products may contain variations/ certain imperfections due to the material properties and such is to be considered as the nature of handmade products. In the unlikely event that any merchandise you have bought from us is not received in good condition, is damaged or defective, customers may exchange the merchandise unused, and in the same condition as he / she purchased it, in its original packaging along with original tags within 3 days of delivery. It would be necessary to provide all financial transaction details, along with bills/invoices provided.

 

 

REFUND AND REPLACEMENT

 

We do not offer refunds on orders due to the time and labour that goes into each product. Refunds are only processed based on fulfilment errors, such as incorrectly shipped or missing items. The amount will be within one week of initiation. You might also receive the refund in from of coupons for which you can replace it with other goods from this website.

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